Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Tikrr LLC, a Florida limited liability company with its principal place of business in Coral Gables, Florida (“Tikrr,” “we,” “us,” or “our”).

These Terms govern your access to and use of:

• tikrr.com and related marketing pages;
• labs.tikrr.com and the Tikrr software application;
• Customer, subcontractor, subcrew, and client portals;
• APIs and related services (collectively, the “Services”).

By clicking to accept, creating an account, submitting a Launch Club application, or continuing to use the Services, you agree to these Terms and our Privacy Policy, which is incorporated by reference. If you use the Services on behalf of a company, you represent that you have authority to bind that entity, and “you” includes that entity.

If you do not agree, do not use the Services.

Tikrr provides a cloud platform for construction, trades, and home-services contractors. The Services include modular product areas such as:

• ScopeLab — estimating, quotes, invoices, change orders, and client-facing portals;
• SalesLab — CRM, pipelines, email, calendar, mass mail, and workflows;
• SiteLab — work orders, field access for subcontractors and subcrew, compliance, and payments;
• MetricsLab — dashboards and analytics;
• MediaLab — media storage and management;
• AI-assisted features — including assistants such as Taz, CoreX, and TikrrX, powered by third-party AI providers.

We may offer beta, preview, or experimental features. Such features may change or be discontinued at any time. We may modify the Services; if a change materially reduces core functionality of a paid subscription, we will provide reasonable notice where practicable.

You must be at least 18 years old and able to form a binding contract. You must provide accurate registration information and keep it current. You are responsible for safeguarding your credentials and for all activity under your account.

Company accounts. A Customer account may have multiple users with roles (such as owner, administrator, or staff). Account owners are responsible for invitations, permissions, and actions of users they authorize.

Limited-access users. Subcontractors, subcrew members, and end customers may receive access scoped to specific jobs, quotes, or portals. Their use of the Services is subject to these Terms and the Customer’s instructions.

We may suspend or refuse registration if we reasonably believe you violate these Terms or pose a risk to the Services.

If you are a Customer or user acting for a Customer, you agree that:

• You have lawful grounds to collect and process Customer Data (including CRM contacts, homeowner information, employee and subcontractor data, and email recipients);
• You will provide appropriate privacy notices and obtain required consents from your end users;
• Mass email and outreach sent through the Services will comply with applicable laws (including CAN-SPAM, CASL, and GDPR/ePrivacy rules where applicable), include required identification and an unsubscribe mechanism, and not constitute spam or unlawful solicitation;
• You will not upload or transmit illegal, infringing, defamatory, harassing, or malicious content, or content that violates others’ rights;
• You will comply with export control and sanctions laws as applicable.

Customers are solely responsible for the accuracy and legality of Customer Data and for decisions made using the Services.

Paid plans. Certain Services require a paid subscription. Fees, billing intervals, and included modules or AI credits are described at checkout, in-app, or in an order form. Subscriptions renew automatically unless cancelled before the renewal date.

Payment processing. Payments are processed by Stripe (and Stripe Connect where Customers accept payments from their clients). You authorize Tikrr and Stripe to charge your payment method for applicable fees. You are responsible for taxes except where Tikrr is required to collect them.

Failed payment. If payment fails, we may suspend access after reasonable notice.

Refunds. Unless otherwise stated in writing or required by law, subscription fees are non-refundable except where required by law or at Tikrr’s sole discretion for documented service failures.

Changes to fees. We may change prices for renewal terms with advance notice as required by law or contract.

Trials. If we offer a free trial, additional terms may apply. At the end of a trial, continued use may require payment.

Launch Club. Launch Club and similar programs are waitlists or early-access programs, not a guarantee of availability, pricing, or features. Information you submit is handled under our Privacy Policy. By submitting an application and confirming program commitments, you agree to these Terms and applicable program rules.

The Services integrate with third-party products (such as Google, Pipedrive, Stripe, Aircall, and OpenAI). Your use of those products is subject to their terms and privacy policies. Tikrr is not responsible for third-party outages, acts, or data practices except as caused by our failure to implement integrations with reasonable care.

By connecting an integration, you authorize Tikrr to access and process data from that service as needed to provide the integration, within the scopes you approve.

AI-generated content is provided for informational purposes only. It is not professional engineering, legal, financial, or safety advice. You are responsible for reviewing estimates, scopes, communications, and recommendations before relying on them. Tikrr disclaims warranties regarding AI accuracy to the fullest extent permitted by law, and liability for AI errors is limited as set forth in Section 13.

Tikrr property. Tikrr and its licensors own the Services, software, branding, documentation, and all related intellectual property. Except for the limited license below, we reserve all rights.

License to you. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during your subscription term.

Customer Data. You retain ownership of Customer Data you submit. You grant Tikrr a worldwide license to host, copy, process, transmit, display, and use Customer Data solely to provide, secure, and improve the Services and as described in the Privacy Policy. We do not claim ownership of your business records.

Feedback. If you provide suggestions or feedback, we may use them without restriction or compensation.

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect such information and use it only for purposes related to the Services, except as required by law or with consent.

We strive to maintain commercially reasonable availability but do not guarantee uninterrupted access. Scheduled maintenance and factors outside our control (including internet or third-party failures) may affect availability. Support is available via support@tikrr.com and in-product channels as described for your plan.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, TIKRR DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. TIKRR DOES NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, SECURE, OR MEET YOUR REQUIREMENTS.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS; IN THOSE CASES, DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED.

TO THE FULLEST EXTENT PERMITTED BY LAW:

• TIKRR WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL.
• TIKRR’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100) OR (B) THE FEES YOU PAID TO TIKRR FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply where prohibited by law (including liability for death or personal injury caused by negligence, fraud, or intentional misconduct).

You will defend, indemnify, and hold harmless Tikrr and its officers, members, employees, and agents from claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising from: (a) Customer Data or content you submit; (b) your use of the Services in violation of these Terms or law; (c) disputes between you and your end users or business partners; or (d) mass email or outreach you send through the Services.

By you. You may cancel a paid subscription through account or billing settings effective at the end of the current billing period unless otherwise stated.

By Tikrr. We may suspend or terminate access immediately for breach of these Terms, non-payment, risk to the Services, or legal requirement. We may discontinue the Services with reasonable notice where practicable.

Effect. Upon termination, your right to use the Services ends. Sections that by nature should survive (including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive. Data handling after termination is described in the Privacy Policy.

Governing law. These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

Venue. Except where prohibited by law, you and Tikrr agree to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida, for any dispute not subject to arbitration.

Informal resolution. Before filing a claim, you agree to contact legal@tikrr.com and attempt to resolve the dispute informally for at least thirty (30) days.

• Entire agreement. These Terms and the Privacy Policy are the entire agreement regarding the Services, superseding prior understandings on the same subject.
• Severability. If any provision is unenforceable, the remainder stays in effect.
• Assignment. You may not assign these Terms without Tikrr’s consent. Tikrr may assign these Terms in connection with a merger, acquisition, or sale of assets.
• Force majeure. Tikrr is not liable for delays or failures due to events beyond reasonable control.
• Notices. We may provide notices by email to your account address or through the Services. Legal notices to Tikrr: legal@tikrr.com and the mailing address in Section 18.

Tikrr LLC

[STREET_ADDRESS]

Coral Gables, FL [ZIP_CODE]

United States

Legal: legal@tikrr.com

Support: support@tikrr.com

Privacy: privacy@tikrr.com