Privacy Policy

Tikrr LLC (“Tikrr,” “we,” “us,” or “our”) is a Florida limited liability company with its principal place of business in Coral Gables, Florida. We operate the Tikrr cloud software platform and related websites, applications, and APIs (collectively, the “Services”).

This Privacy Policy describes how we collect, use, disclose, and protect personal information when you:

• Visit tikrr.com or other Tikrr marketing pages;
• Use labs.tikrr.com and related product applications;
• Access customer, subcontractor, or client portals we host;
• Apply for Launch Club or other programs;
• Communicate with us or receive emails from Tikrr.

By using the Services, you acknowledge this Privacy Policy. If you do not agree, do not use the Services.

Tikrr serves contractors and trades businesses (“Customers”) who subscribe to our platform. Data falls into two broad categories:

Account and platform data — Information about you as a Tikrr user, your company account, billing, security, Launch Club signups, and how you use Tikrr’s own features. For this data, Tikrr acts as a data controller (or equivalent under applicable law).

Customer Data — Information that Customers and their authorized users upload or generate in the platform (for example CRM contacts, leads, deal records, quotes, invoices, job photos, work orders, emails, and messages). Customers decide what to collect and how to use it with their clients, subcontractors, and staff. For Customer Data, the Customer is generally the data controller and Tikrr acts as a data processor, processing data on the Customer’s instructions to provide the Services. Where a Customer connects third-party tools (such as Google or Pipedrive), Tikrr may also act as a processor or sub-processor for data flowing through those integrations.

Customers are responsible for providing their own privacy notices to their end users (homeowners, subcontractors, mass-mail recipients, and similar). This Policy explains Tikrr’s practices as the platform operator.

We may collect the following categories of information:

Account and profile information

Name, email address, phone number, postal address, password (stored in hashed form), profile details, company affiliation, role and permissions, email verification status, and optional two-factor authentication configuration.

Company and subscription information

Business name, company contact details, logo, custom domain settings, subscription plan, Stripe customer and subscription identifiers, module entitlements, and usage limits (including AI credits where applicable).

Usage, device, and security information

IP address, browser or device type, session identifiers, authentication logs, and security-related events (such as sign-in activity and administrative security monitoring).

CRM, sales, and communications data (Customer Data)

Contacts, leads, deals, pipelines, notes, tags, custom fields, tasks, email content and metadata, calendar events, workflow activity, and mass-mailing recipient lists and unsubscribe status.

Estimating, billing, and client portal data (Customer Data)

Quotes, scopes, line items, presentations, invoices, payments, change orders, contract terms, and credentials or activity for end-customer portals (homeowners/clients viewing quotes or invoices).

Field operations and media (Customer Data)

Work orders, bids, compliance documents, job-site images, voice notes, subcontractor and subcrew records, draw requests, payment history, and related production data stored on our systems or cloud storage.

AI and automation data

Prompts, chat messages, generated outputs, embeddings, and reference materials you submit to AI-powered features (such as scope generation, assistants branded as Taz, CoreX, or TikrrX, and analytics assistants).

Integration data

When you connect third-party services, we may store OAuth tokens, connection metadata, and data imported or synced at your direction (for example Google Gmail or Calendar, or Pipedrive CRM records).

Marketing and program information

If you join Launch Club or similar programs: name, company, email, phone number, revenue band, survey responses, free-text answers, and confirmation that you accepted program terms.

Support and correspondence

Information you provide in support tickets, feedback, or email communications with Tikrr.

We collect information directly from you, automatically through your use of the Services, from Customers who invite you to their workspace, and from third parties where you authorize integrations.

We use personal information to:

• Provide, operate, maintain, and improve the Services;
• Create and manage accounts, authenticate users, and enable optional two-factor authentication;
• Process subscriptions, payments, and billing through our payment providers;
• Enable features you request, including AI tools, document generation, dashboards, and real-time updates;
• Connect and sync third-party integrations you authorize;
• Send transactional messages (account, security, billing, product notices) and, where permitted, marketing about Tikrr products and programs;
• Provide customer support and respond to inquiries;
• Monitor, detect, and prevent fraud, abuse, and security incidents;
• Comply with law and enforce our Terms of Service;
• Analyze aggregated or de-identified usage to improve the platform.

We do not sell your personal information. We do not use Customer Data to train generalized AI models for unrelated products unless we separately inform you and obtain any consent required by law.

If you are in the European Economic Area, United Kingdom, or a jurisdiction with similar requirements, we process personal information on these bases:

• Contract — To provide the Services you or your employer requested;
• Legitimate interests — To secure and improve the Services, prevent abuse, and communicate about your account (balanced against your rights);
• Consent — For optional marketing, certain cookies, or integrations where consent is required;
• Legal obligation — Where we must retain or disclose data by law.

You may withdraw consent where processing is consent-based, without affecting the lawfulness of processing before withdrawal.

We may share personal information with:

Service providers

who help us operate the Services, including:

These providers are authorized to use information only as needed to perform services for Tikrr and are subject to contractual confidentiality and security obligations.

Within your organization — Other users on the same Customer account may see information according to role permissions the Customer configures.

At your direction — When you export data, share quotes, or send email through the platform.

Legal and safety — Courts, regulators, law enforcement, or others when we believe disclosure is required by law or necessary to protect rights, safety, or integrity of the Services.

Business transfers — In connection with a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality protections.

We do not sell personal information as defined under the California Consumer Privacy Act (CCPA) / California Privacy Rights Act (CPRA). We do not share personal information for cross-context behavioral advertising.

Tikrr offers AI-assisted features that may send content you provide (such as project descriptions, deal notes, or chat messages) to OpenAI or similar providers to generate text, estimates, summaries, or analytics context.

• AI outputs may be inaccurate or incomplete; you must review them before business, legal, or safety decisions.
• Do not submit sensitive personal information unless you have a lawful basis and authorization to do so.
• AI providers process data under their own terms and privacy policies; we configure integrations to support the Services, not for unrelated purposes.

Marketing website (tikrr.com)

We may use cookies and similar technologies for essential site operation, preferences, and—if enabled—analytics or marketing. Update this section to list each category and tool you actually deploy. Provide a cookie preference mechanism if required in your jurisdictions.

Application (labs.tikrr.com)

We use cookies and local storage for authentication, session management, security, and real-time features (including WebSocket connections). These are generally necessary for the Services to function.

You can control cookies through browser settings; disabling certain cookies may limit functionality.

We retain personal information for as long as needed to provide the Services and fulfill the purposes in this Policy, unless a longer period is required by law.

• Active accounts: Retained while your account or your Customer’s subscription remains active.
• Logs and backups: Retained for a commercially reasonable period for security and disaster recovery.
• Launch Club and marketing: Until you unsubscribe, opt out, or request deletion, subject to legal retention needs.
• Customer Data after termination: Customers may export data during a defined period after cancellation; thereafter we delete or anonymize Customer Data in accordance with our Terms and internal schedules, except where retention is required by law or legitimate dispute resolution.
• Mass-mail unsubscribe records: Retained as needed to honor opt-out requests.

We implement technical and organizational measures designed to protect personal information, including encryption in transit (HTTPS), access controls, tenant isolation, and optional two-factor authentication. No method of transmission or storage is completely secure; we cannot guarantee absolute security.

If we become aware of a breach affecting your personal information in a manner that requires notification under applicable law, we will notify you or the Customer as required.

Depending on where you live, you may have rights to:

• Access personal information we hold about you;
• Correct inaccurate information;
• Delete information, subject to exceptions;
• Portability of certain data;
• Object to or restrict certain processing;
• Opt out of marketing emails (use the unsubscribe link in emails or contact privacy@tikrr.com).

Mass email sent by Customers

Customers may send marketing or outreach email through SalesLab. Recipients can unsubscribe using the link provided in those messages. The sending organization is the Customer; Tikrr provides the unsubscribe mechanism. Unsubscribe requests are honored per Customer and template rules described in the product.

Integrations

You may disconnect Google, Pipedrive, or other integrations in account settings where available.

California residents (CCPA/CPRA)

You may have rights to know, delete, correct, and opt out of “sale” or “sharing” of personal information. We do not sell or share personal information for cross-context behavioral advertising. We will not discriminate against you for exercising privacy rights. To submit a request: privacy@tikrr.com.

EEA/UK residents

You may lodge a complaint with your local supervisory authority. We encourage you to contact us first so we can address your concern.

We may verify your identity before fulfilling requests. Authorized agents may submit requests where permitted by law.

Tikrr is based in the United States and processes information in the U.S. and other countries where our service providers operate. If you access the Services from outside the U.S., you understand that your information may be transferred to, stored in, and processed in the U.S. and other jurisdictions that may not provide the same level of data protection as your home country. Where required, we use appropriate safeguards such as Standard Contractual Clauses or UK International Data Transfer Addendum.

The Services are intended for business users and are not directed to children under 16 (or under 13 if your counsel advises a lower age threshold). We do not knowingly collect personal information from children. If you believe we have collected such information, contact privacy@tikrr.com and we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. We will post the revised Policy with a new effective date on tikrr.com and, for material changes, provide additional notice (such as email or in-app notification). Continued use after the effective date constitutes acceptance of the updated Policy.

Tikrr LLC

[STREET_ADDRESS]

Coral Gables, FL [ZIP_CODE]

United States

Email: privacy@tikrr.com